East Cullman Water System, Inc. has partnered with NexBillPay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. NexBillPay is a trusted third party automated payment service that allows you to pay your bill online.
- Bill payments can be made at any time, 24/7/365.
- You will need your customer number from your printed billing statement to complete your bill payment. You may request your customer number by calling East Cullman Water System.
- NexBillPay charges a small service fee for each transaction.
How do I use this Service?
Customers will need the following to pay their bill:
1. East Cullman Water System customer number (located on your billing statement).
2. The balance owed on your bill (also located on your billing statement).
3. Your payment method: check, debit card, or credit card.
- What is the Service Fee?
NexBillPaycharges a service fee to cover payment handling and all processing charges. Service fee will be calculated and disclosed prior to finishing payment.
- Does East Cullman Water System keep any part of the service fee?
East Cullman Water System will NEVER keep any part of the NexBillPay service fee. NexBillPay is a separate entity providing a service for all the customers of East Cullman Water System.
- How do I get a payment receipt?
After your payment is approved, NexBillPay will email your payment receipt to the email address you provided during the payment process. You can also print your receipt after the transaction is complete.
- Who do I call for payment problems?
Nexbillpay customer support at 1-800-639-2435 option 2.
To begin your quick and easy bill payment you must agree to the following:
If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or disconnection prevented if payment is made without contacting our office FIRST!
East Cullman Water System, Inc: (256)796-5828 Hours: Monday-Thursday 7:00am-5:00pm.
BY CLICKING I ACCEPT, YOU AGREE THAT YOU HAVE READ AND ACCEPT THE NEXBILLPAY TERMS AND CONDITIONS.